Terms & Conditions — Frequently Asked
You can request closure through Settings > Account & Legal > Close Account, or contact support. Any outstanding balance will be withdrawn to your registered payment method. Closure is usually processed within 24 hours. Your account history remains on our records for dispute resolution and regulatory purposes.
Our terms permit one account per person. Opening multiple accounts violates the terms and may result in account suspension and fund forfeiture. During registration, we verify your identity to prevent duplicate sign-ups.
Withdrawal minimums and maximums depend on your payment method. DANA, OVO, GoPay and QRIS transfers usually have a floor of Rp 50,000 and a ceiling that varies by your account history. Check the Withdraw screen for your exact limits before requesting.
Yes. Go to Settings > Payment Methods and add or update your DANA, OVO, GoPay or QRIS details. Any new payment method must be verified before your first withdrawal. Changes take effect immediately after verification is complete.
Report the issue to support within 7 days with your transaction ID. Our team investigates with the payment provider. Most disputes are resolved within 3–5 working days. Keep your transaction confirmation email for reference during the process.
Your account balance and any winnings belong to you. Funds are yours to withdraw at any time, subject to account verification and the terms of play. Game outcomes are determined by the studios we partner with; our terms outline how disputes over game fairness are handled.
Material changes to our terms require 30 days' notice via email and in-app alert. You are notified before changes take effect. If you disagree with a change, you have the right to request account closure before the new terms apply.
