Common Legal and Account Questions
Yes. Go to Account Settings → Legal Requests and select 'Data Export'. We'll compile your deposit records, withdrawal logs, game history and all timestamps, then deliver a downloadable file within 5 business days. The file includes every transaction tied to your account ID.
Account restrictions depend on local law. If your access is limited, our support team will explain why via email within 24 hours and outline next steps. You can appeal through the Legal Requests section or contact support live chat during business hours.
We retain all transaction records for five years for regulatory compliance. Personal contact details (email, phone) are deleted after one year if you close your account, unless local law requires extended retention or an active dispute exists.
Your payment method is stored securely for future deposits and withdrawals, encrypted end-to-end. You can remove saved payment methods from Account Settings → Payment Methods. Sensitive card/bank details are tokenised and never stored in plain text.
Deposit and withdrawal disputes must be raised within 30 days of the transaction date. Submit a formal request via Legal Requests or email support with your transaction ID. We investigate and respond within 10 business days.
Your account operates where local law permits. Access and eligibility depend on local law. For players in supported Indonesia regions, aratogel terms are enforced by our operator agreement; disputes are handled through our formal legal-request process or arbitration where local rules apply.
We verify your identity using the phone number and ID proof you provided during account signup. Large withdrawals (above Rp 10 million) trigger a secondary verification step via email or SMS before processing begins. Verification usually completes within 4 hours.
